Privacy Policy & Product Guarantee

1. Introduction

Robosaki Robotics Shop ("we", "our", or "us") is committed to protecting your privacy and delivering high-quality robotics products. This page explains how we collect and use personal data and describes our replacement and guarantee terms.

Important: We do not stock or sell Chinese-manufactured products. We source from trusted, quality-focused suppliers.

2. Information We Collect

• Personal details: name, email, phone, shipping/billing address
• Order and purchase history to process transactions and warranties
• Payment information: processed securely through third-party payment providers (we do not store raw card data)
• Device and browsing information (when you use our online store)

3. How We Use Your Information

• To process and deliver orders
• To handle warranty and replacement claims
• To provide customer support and important updates
• To improve our products and services

We do not sell or rent your personal information to third parties.

4. Data Protection

We use industry-standard security measures and restrict access to authorized personnel. Payment processing is handled by trusted payment gateways and not stored on our servers.

5. Product Replacement & Guarantee Policy

5.1 Guarantee

All products undergo quality checks before dispatch. Products carry a limited warranty depending on the category (typically 7–30 days), unless otherwise stated at the time of sale.

5.2 Replacement Policy (DOA)

We offer a replacement for items identified as Dead on Arrival (DOA) under the following conditions:

• The defect or non-functionality is reported within 24 hours of delivery.
• The product is unused and returned with original packaging and the invoice/proof of purchase.
• Physical damage due to mishandling, modification, or improper use is excluded.

5.3 Warranty Exclusions

• Accidental damage, wear-and-tear, or customer modifications
• Missing proof of purchase or opened/altered items not covered under DOA

To initiate a replacement, contact our support team (details below). We will guide you through the return and inspection process and aim for a fast resolution.

6. Third-Party Products & Links

Some tools or software we reference may be provided by third parties. We are not responsible for their privacy practices. Links to external sites are provided for convenience and do not imply endorsement.

7. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us